Since the introduction of the Disney+ Basic ad-supported tier in the United States,  in the past few days, we’ve had lots of reports from Disney+ subscribers saying they’ve not been able to find well-known films or series on Disney+. either on the homepage or when searching for a specific title. There are a few reasons why this is happening.

The main reason why you might not be able to find some titles, like “Toy Story”, “Cars”, “Encanto” or “Frozen”, on Disney+, is because if you’re using a kid’s profile within Disney+, these films no longer show up.  If you swap to a different Disney+ profile with a higher content rating level, you’ll be able to watch these films.

Kid’s profiles have always had a very limited selection of films and shows, restricting many PG-rated films, but now it’s become much more restrictive.  But now with the addition of the new ad-supported tier, Disney is restricting advertising on children’s programming, which is why you may have been promoted to add a birthdate and gender to all your Disney+ profiles recently.  This information is being used by Disney to target advertising correctly, so they don’t show ads that are potentially inappropriate for youngsters.

So to enable Disney to offer advertising during its most popular films, they have readjusted what films and series are available within the children’s profiles.

You can still watch them within Disney+, but you might need to adjust the content rating settings within the profile settings area within Disney+, for your’s child’s account or possibly make a general “family” profile with a slightly higher content rating, so you can watch these classic films and shows on Disney+ with your family, but still limiting access to more mature content.

Previously, Disney has removed some classic films like “Peter Pan”, “Jungle Book” and “Dumbo” from children’s profiles, due to  outdated cultural depictions.  But they are still available to stream on Disney+ on profiles with higher content rating levels.

There also also other reasons why a title might be removed from Disney+ completely, since Disney occasionally has to remove a title from Disney+ due to an old existing contract with another streaming platform made before Disney+ launched, or the licensing agreement has expired.  Disney has also been removing some titles for business reasons, which can be because it’s been licensed out to another streaming platform or for cost-cutting measures.

The launch of the ad-supported tier was always going to have some issues, but hopefully, with some readjusting of your children’s profile settings, you should be able to find the films they are looking for.

Roger Palmer

Roger has been a Disney fan since he was a kid and this interest has grown over the years. He has visited Disney Parks around the globe and has a vast collection of Disney movies and collectibles. He is the owner of What's On Disney Plus & DisKingdom. Email: Roger@WhatsOnDisneyPlus.com Twitter: Twitter.com/RogPalmerUK Facebook: Facebook.com/rogpalmeruk

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