It’s been a week since Disney+ launched in the United States and Canada, which has seen over 10 million accounts created, many of them taking advantage of the 7 day free trial.  Now that the free trial has ended, its led to a surge in people searching how to cancel Disney+.

According to the research group LightShed Partners, four times as many people are googling how to cancel Disney+ than are googling how to cancel Netflix.

There could be a number of reasons why people are looking to cancel Disney+, they might not like the content available, are having too many errors, they haven’t got the right devices to watch, they’ve signed up in error or are just having second thoughts.  I’ve had many emails, comments and messages asking how to cancel for these reasons.

Another reason could be that people are taking advantage of the free year with Verizon and wanting to know how to cancel at the end of the deal.

And of course, generally searches on Disney+ are much higher now than previously, due to high interest.  Up until a week ago, very few people would have been searching how to cancel Disney+.

Many had speculated that the launch of Disney+ might lead to more people cancelling Netflix, which the report shows has also seen an upswing in people looking how to cancel, however its less than how many searches were done at this time last year.

Disney+ is bound to see a churn of subscribers, which is why they’ve been heavily promoting their 1,2 and 3 year deals before the service launched, to make sure people don’t leave.

I would also expect a large number of subscribers to cancel Disney+ in the New Year, when the Mandalorian season 1 ends.  As there are many people only subscribed for that one show.  Which is why Disney is using a weekly drop of episodes, to keep people subscribed longer.


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Roger Palmer

Roger has been a Disney fan since he was a kid and this interest has grown over the years. He has visited Disney Parks around the globe and has a vast collection of Disney movies and collectibles. He is the owner of What's On Disney Plus & DisKingdom. Email: Twitter: Facebook:

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  1. Ashley Graber November 19, 2019

    I would like to request you add the 1996 Eric von detton version of Christmas every day please!!

  2. movieguy November 20, 2019

    i really hope disney+ fails they are trying to take over all movie markets and their disney+ selection is crap so crush the mouse long live netflix

  3. Kyrianne November 22, 2019

    Super bummed that there is no app for PlayStation 3

  4. Amber January 13, 2020

    Its the mandalorian issue and that instead of adding content they are still making deals w/other services like Netflix. Which means they are removing them from Disney+! We also have Netflix, guess which one we canceled? Hint, it wasn't Netflix. Djsney wants their cake and eat it too. Also why show a movie in your line up when your subscribers can't even watch it because you rented it out! I' think they will have to rely on the kiddos (and some adults) who want to watch that same Disney stuff over and over and over and over again. My 9 year old is not one of those. She choose kids shows on Amazon and Netflix over Disney+. I was excited about Disneu+ and now I'm just annoyed and disappointed. On a positive note I did find John Carter on Netflix. A great movie that Disney+ screwed over. Disney has played itself, but I'm sure they aren't crying over their 2.5 billion dollars.