Last week Disney launched its brand new streaming service, Disney+, and while many were able to use the app without issues, there were major problems that were causing some subscribers to be unable to watch shows like the Mandalorian.

Disney direct-to-consumer chairman Kevin Mayer recently spoke at Recode’s Code Media conference in Los Angeles and said that there really wasn’t anyone to blame but Disney’s own technology.  During the event he said:

“It had we to do with the way we architected the app.  It was not Amazon.

Some limits to the architecture that we had in place were made apparent to us that weren’t before. 

We ran into issues with the architecture, and we’re fixing that. It was a coding issue and we are going to recode it,”

Disney+ had over 10 million sign ups in the first few days, which caught Disney off guard.

“We were very surprised by the size and the magnitude,” 

Disney is going to be rolling out a number of fixes, with are-architected version of the app, which will be available within the next week or two.

Check out the full presentation below:

Other issues from the launch included lots of people forgetting their account details like passwords and confusion with bundles and devices.  Which caused major problems for their customer care department, due to how busy they were.


Did you have any issues on launch day?


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Roger Palmer

Roger has been a Disney fan since he was a kid and this interest has grown over the years. He has visited Disney Parks around the globe and has a vast collection of Disney movies and collectibles. He is the owner of What's On Disney Plus & DisKingdom. Email: Twitter: Facebook:

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