If you’ve ever started up Disney+ on your device and gotten an error message that says “Error code 5” you might be wondering what you can do to fix it.

What does Error code 5 on Disney+ mean?

If you get the following error message on Disney+

We’re sorry; we could not update your account. Please re-enter your account information and try again. If the problem persists, visit the Disney+ Help Center (Error Code 5).

It means Disney couldn’t update your account information because there’s something wrong with the data you’ve entered.

How To Fix Error code 5 on Disney+?

To fix this problem, check the following:

  • Please double-check the information you’ve entered and try again.

If your still having problems, please contact Disney+ Technical Support

How To Contact Disney+ Via Telephone –

  • 888-905-7888 (US)
  • 888-282-0520 (CANADA)
  • 020 3936 2903 (UK)
  • 1800-965-160 (AUSTRALIA)

Disney+ also offers support via a Live Chat – Click here to go to Disney+ Live support

Disney+ support is available for live support 24 hours a day, seven days a week.

Note: Disney+ does not have email support

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