If you’ve forgotten your Disney+ or it’s recently been changed, you might want to know how to change it. It’s also worth noting that your Disney+ account is also your Disney ID, so its the same username and password for other Disney products or experience that uses the same email address, such as Marvel Unlimited, Genie+, Disney Cruise Line or another Disney app/website.

Follow these steps to reset your password:

  1. On the Disney+ welcome page, select LOG IN
  2. Enter your email address
  3. Select CONTINUE
  4. Select Forgot Password?
  5. Check your inbox for an email from Disney+ (subject: Your one-time passcode)
  6. Enter your 6-digit verification code to verify your email address
  7. Enter new password
  8. Select CONTINUE

Things to bear in mind: 

  • It may take up to 15 minutes to receive the email
  • If you don’t receive a code within 15 minutes, double-check your spam/junk folder.
  • If it’s not there, select Resend to send the code again
  • If you still have issues, please contact Disney+ Customer Service

If you’re using someone else’s Disney+ account, you will need to check if they’ve changed the password.  If your using an ex-partner’s Disney+ account, they’ve probably just changed it, so you can’t use it!

If your still having problems, please contact Disney+ Technical Support

How To Contact Disney+ Via Telephone –

  • 888-905-7888 (US)
  • 888-282-0520 (CANADA)
  • 020 3936 2903 (UK)
  • 1800-965-160 (AUSTRALIA)

Disney+ also offers support via a Live Chat – Click here to go to Disney+ Live support

Disney+ support is available for live support 24 hours a day, seven days a week.

Note: Disney+ does not have email support

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