If you’ve ever started up Disney+ on your device and gotten an error message that says “Error code 41” you might be wondering what you can do to fix it.


What does Error code 41 on Disney+ mean?

If you get the following error message on Disney+

We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (error code 41).

This means the video you’re trying to watch is temporarily unavailable. This is probably due to an unusually high surge of traffic to a particular title.


How To Fix Error code 41 on Disney+?

To fix this problem, check the following:


  • Try again in a few minutes
  • Close down the Disney+ app fully and relaunch the Disney+ app or refresh the Disney+ site and try playing the video again in a few minutes.
  • Power down or restart your device, and then try relaunching the Disney+ app once rebooted
  • Make sure your device is supported and that the latest version of the app is installed.
  • Uninstall the Disney+ app on your device and reinstall it
  • Check your internet connection is working correctly.  I’d recommend giving your router a reboot as well if the problem persists.
  • Try logging into Disney+ on a different device, such as your phone, web browser, or video game console.  If it works, you’ve now eliminated that the problem is your account or if it’s your internet, but restricted to your device.
  • If you use a VPN, turn this off and try using Disney+ again

If your still having problems, please contact Disney+ Technical Support


How To Contact Disney+ Via Telephone –

  • 888-905-7888 (US)
  • 888-282-0520 (CANADA)
  • 020 3936 2903 (UK)
  • 1800-965-160 (AUSTRALIA)

Disney+ also offers support via a Live Chat – Click here to go to Disney+ Live support

Disney+ support is available for live support 24 hours a day, seven days a week.

Note: Disney+ does not have email support


For the latest Disney+ news, follow us on TwitterFacebook, and Instagram.