We are getting multiple reports across our Disney+ Facebook Group and on other social media that users are struggling to log in or if they are in trying to view content.
This is due to a current problem with Amazon Web Services, which is causing lots of websites and online services to fail including Disney+, Ring, IMDb, Tinder and Amazon. It’s even impacting some video games like “Player Unknown’s Battlegrounds” and “Dead by Daylight”.
Earlier this year, Disney announced it was unveiled that it is leveraging AWS for Disney+ and that it relies on AWS as its preferred public cloud infrastructure provider
The issue doesn’t seem to be impacting everyone, but there are considerable numbers of complaints on social media.
So if you are having problems, no doubt the technical teams at both Amazon and Disney+ are working on it.
The cause of the outage is not yet known and unfortunately, even the Disney+ Help page is currently not working.
Amazon has announced via its status update:
We are experiencing API and console issues in the US-EAST-1 Region. We have identified root cause and we are actively working towards recovery. This issue is affecting the global console landing page, which is also hosted in US-EAST-1.
UPDATE FROM AMAZON:
We are experiencing elevated error rates for EC2 APIs in the US-EAST-1 region. We have identified root cause and we are actively working towards recovery.
NEW UPDATE FROM AMAZON:
“We continue to experience increased API error rates for multiple AWS Services in the US-EAST-1 Region,” the company said at 3:34 p.m. ET. “The root cause of this issue is an impairment of several network devices. We continue to work toward mitigation, and are actively working on a number of different mitigation and resolution actions. While we have observed some early signs of recovery, we do not have an ETA for full recovery.”
All Amazon’s servers are running again and this Disney+ has returned to normal.